Role Summary

We are looking for a motivated Junior Product Manager to support the development and enhancement of our remittance products and services. This role will work closely with Product Managers, Engineering, Operations, Compliance, and external partners to improve the customer experience across domestic and international money transfers. The Junior Product Manager will contribute to customer discovery, product delivery, and continuous product improvement while developing a strong understanding of the remittance ecosystem, regulatory requirements, and payment technologies. This role is ideal for someone looking to build a career in Product Management within fintech and digital payments.

Responsibilities

• Conduct customer interviews and gather user feedback to understand customer needs, behaviours, and pain points throughout the remittance journey.

• Analyse customer data, product metrics, and market trends to identify opportunities for improving the remittance experience.

• Support competitor analysis and industry research to identify emerging trends and customer expectations.

• Develop an understanding of customer Jobs to Be Done and apply customer insights to product enhancements.

• Support Product Managers in defining product priorities and roadmap initiatives.

• Assist in documenting business requirements, user stories, and functional specifications.

• Contribute to feature prioritisation by balancing customer needs, operational considerations, and business objectives.

• Help define success metrics for new features and enhancements.

• Build an understanding of how remittance products create customer and commercial value.

• Support the end-to-end delivery of remittance product enhancements and new features.

• Own the delivery of smaller initiatives under the guidance of a Product Manager.

• Prioritise and maintain the product backlog.

• Work closely with Engineering, Design, Operations, Compliance, Risk, and Customer Support throughout the product lifecycle.

• Coordinate User Acceptance Testing (UAT), release readiness, and post-launch monitoring.

• Measure feature performance using data and customer feedback to recommend continuous improvements.

• Assist in running product experiments and preparing Initiative Review Approvals (IRA) with support.

• Build effective relationships with cross-functional teams and key stakeholders.

• Facilitate discussions within the product squad to ensure alignment on priorities.

• Support collaboration with Operations, Compliance, Finance, Risk, Customer Support, and external remittance partners.

• Help resolve straightforward delivery challenges through collaboration and effective communication.

• Contribute positively to a customer-focused and high-performing product culture.

• Prepare clear product documentation, user stories, process flows, and release notes.

• Present product updates and progress confidently to internal stakeholders.

• Keep stakeholders informed on delivery status, risks, and dependencies.

• Take ownership of assigned initiatives and deliver against agreed timelines.

• Continuously seek feedback and demonstrate a willingness to learn and improve.

Requirements

• Bachelor's degree in Business, Finance, Computer Science, Engineering, Economics, or a related field.

• 1–3 years of experience in Product Management, Business Analysis, Project Management, Payments, FinTech, Banking, or a related role.

• Exposure to remittance, payments, digital wallets, banking, or financial services is plus.

• Experience working within Agile product teams is an advantage.

• Curious about customer problems and motivated to improve customer experiences.

• Able to conduct customer research and translate insights into product improvements.

• Comfortable analysing product metrics, customer behaviour, and operational data.

• Strong problem-solving and critical thinking skills.