Role Summary

We are seeking a highly motivated and detail-oriented Analyst to join the Operations Leadership team. This role provides direct support to the Chief of Staff, helping drive strategic initiatives, operational excellence, and cross-functional coordination across our diverse fintech and communications businesses — including consumer and merchant payments, consumer and SME lending, and communications. The Analyst will play a key role in problem-solving, analytics, project management, process development, and business performance tracking.

Responsibilities

• Conduct quantitative and qualitative analysis to support decision-making on business performance, operational priorities, and strategic initiatives.
• Identify areas for operational or financial optimization by analyzing performance, processes, customer experience, and pain points.
• Develop recommendations and business cases for improvements, ensuring alignment with strategic priorities.
• Partner with functional leads (e.g., Payments, Lending, Merchant Services, Communications) to gather insights, surface issues, and track initiatives.
• Collaborate with cross-functional teams (e.g., Business, Product, Technology, Finance, Operations) to design and develop implementation plans.
• Track and report on execution progress, proactively highlighting risks, dependencies, and successes.
• Support the design and documentation of standardized processes and operating procedures across business lines.
• Design dashboards, reports, and models to track KPIs across payments, lending, and communications businesses.

Requirements

• Bachelor’s degree in Business, Economics, Finance, Engineering, or related field; Master’s a plus.
• 2–4 years of experience in consulting, business operations, or fintech/financial services.
• Strong analytical and problem-solving skills, with proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI, Looker).
• Excellent written and verbal communication skills.
• Highly organized with strong project management skills; able to handle multiple priorities in a fast-paced environment.
• Demonstrated interest or prior experience in fintech, payments, or lending is highly desirable.
• Analytical mindset – data-driven, structured thinker, comfortable with numbers.
• Business acumen – ability to quickly understand fintech products, operations, and P&L drivers.
• Collaboration & influence – able to work across diverse teams and build relationships.
• Execution focus – bias to action, detail-oriented, reliable follow-through.
• Adaptability – thrives in ambiguity and fast-changing environments.
• Problem-solving with implementation mindset – able to recommend and drive solutions to completion.