Role Summary

We are seeking a Collections Strategy Manager to design and implement innovative, data-driven collection strategies across multiple lending products. The role will focus on improving recovery rates, enhancing customer experience, and driving efficiency through automation and AI-enabled engagement channels.

Responsibilities

• Develop customized collection strategies for different product lines (BNPL, SME lending, consumer lending, etc.).
• Lead adoption of automation-first collections: Robocop AI, IVR, WhatsApp, SMS, and digital self-service channels.
• Analyze portfolio performance to define segmentation, risk-based treatment strategies, and predictive modeling.
• Partner with product, risk, and engineering teams to implement scalable digital-first collection journeys.
• Drive compliance with regulatory frameworks and maintain customer-centric recovery practices.
• Build dashboards and reporting frameworks to track collection efficiency, roll rates, and recovery KPIs.
• Evaluate and integrate external collection partners, agencies, and technology vendors.

Requirements

• 6–10 years of experience in collections strategy, credit risk, or recovery operations, preferably in BNPL, digital lending, or fintech.
• Strong background in automation & AI-driven collections (IVR, WhatsApp bots, predictive dialing, digital payment reminders).
• Experience at companies like similar digital lenders/BNPL providers is highly preferred.
• Excellent analytical and problem-solving skills with proficiency in SQL/Excel/BI tools.
• Strong stakeholder management and execution ability in fast-paced fintech environments.