Role Summary

We are looking for an experienced to Business Analyst – Collections to join our team. The Business Analyst – Collections will be responsible for analyzing data, identifying trends, and providing actionable insights to improve credit collections and lending operations. The role requires strong business intelligence expertise, problem-solving capabilities, and a solid understanding of credit life cycle, lending products, and collection strategies.

Responsibilities

• Work with stakeholders across Credit, Collections, and Business Intelligence to analyze business challenges and recommend solutions.

• Leverage business intelligence tools and data analytics to identify portfolio risks, delinquency trends, and opportunities for process improvements.

• Develop dashboards, reports, and KPIs to monitor collection performance and drive strategy execution.

• Support the design and implementation of collection strategies that optimize recovery rates and minimize credit losses.

• Conduct root cause analysis for portfolio issues and propose effective corrective measures.

• Collaborate with IT, product, and operations teams to translate business requirements into system enhancements.

• Ensure compliance with internal policies, regulatory requirements, and lending industry best practices.
  

Requirements

• Bachelor’s degree in business, Finance, Economics, or related field.

• Experience working in fintech, banking, or NBFC environment.

• Familiarity with credit bureau data and regulatory frameworks in lending.

• Proven experience as a Business Analyst in Credit, Lending, or Collections domain.

• Strong business intelligence and data analytics background (SQL, Power BI, Tableau, or similar).

• Solid understanding of credit life cycle, loan origination, and collections processes.

• Strong problem-solving skills with the ability to resolve complex business challenges.

• Excellent communication and stakeholder management skills.

• Ability to translate business needs into technical and operational solutions.